Make an insurance claim with Zurich

Making a claim should be as straight forward as possible - that's why at Zurich we don’t ask you to fill in any forms and prefer to speak to you over the phone. By asking you the right questions up front, we can capture the individual information we need to process your claim as quickly as
we can.

» Click here if you bought your Zurich car or home insurance policy via a broker 

Car & home insurance claims

Call our car & home insurance claims team 24 hours a day, 365 days a year.  A member of our team will take all the details, let you know what will happen next and check what you can claim for, if you’re not sure. You can also check the details of your cover by looking at the policy details.

For Zurich policy numbers starting '32' or '15'

Car Insurance Claims: 0870 010 8899

» For reporting a claim or accident in Europe, call 00 44 870 010 8899 
» For emergency breakdown assistance, call 0800 328 8740  
» For replacing or repairing glass, call 0800 363 636 
» For motor legal helpline, call 0870 010 0961 
» For uninsured loss recovery and legal expenses, call 0870 366 1542

Home Insurance Claims: 0870 010 8888

For Zurich policy numbers starting 'ZDM'

We’ve produced a claims booklet to give you all the information you need to know about making a car insurance claim. We recommend you print a copy of this document and keep it in your car. Just to be sure, you can also save the important telephone numbers to your mobile phone.

Help is just a phone call away. If you need to make a claim, call us on immediately even if you don’t have all the information available, so we can get your claim started.

Zurich Claims Assistance 0845 308 0301

If you are calling from Europe, call on 00 44 845 308 0301.

Repairing or replacing glass 0800 015 8050

Vehicle Breakdown

If your vehicle breaks down and you have taken the Breakdown option, please
phone 0800 015 9978.

Lost or Stolen Keys

If your keys are lost/stolen and you have taken the Keycare option, please phone 0845 303 4017.

For Zurich Connect policy numbers starting '00000200'

Car & Home Insurance Claims: 0800 345 7595

Travel insurance claims

0870 241 6927

Alternatively, you can email your claim to us.

Please note that messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted.

Additional claims information for Zurich Connect

Car  

• Replacing or repairing glass
• Emergency breakdown assistance
• Motor legal helpline
• Uninsured loss recovery and legal expenses

Home

• Home legal protection cover

General

• When you contact us about a claim you will need to tell us

For replacing or repairing glass call (car and van policies): 0800 345 7592

If the glass in the windscreen, windows or sunroof is damaged, we will pay for its replacement minus the excess or repair including the repair of any resulting scratching of the surrounding bodywork.

For emergency breakdown assistance call (car policies only): 0800 234 6839

Zurich Connect Breakdown Services is provided by Green Flag Motoring Assistance. Green Flag Motoring Assistance is a trading name of UK Insurance Limited, the underwriter of this cover.

For motor legal helpline call (car and van policies): 0800 434 6485

Administered by DAS Legal Expenses Insurance Company Limited.

For uninsured loss recovery and legal expenses call (car and van policies): 0870 366 1542

Lines are open 24 hours a day, 365 days a year. If you prefer to report your claim in writing, you can send it to the Claims Department at the following address:

Claims Department
DAS Legal Expenses Insurance Company
DAS House
Quay Side
Temple Back
Bristol, BS1 6NH

Alternatively you can email your claim to DAS on newclaims@das.co.uk. When DAS have accepted your claim they will pay your legal costs.

Home legal protection cover.

Your legal protection cover is underwritten and administered by DAS Legal Expenses Insurance Company Limited. Please call DAS directly to give them details of any claim as soon as possible and within 180 days of the insured incident happening.

You can telephone DAS on 0800 434 6497. They will be able to take details of your claim, but will not be able to confirm cover. DAS will pass the information you have given them to their specialist claims handling team and explain what to do next. Lines are open 24 hours a day, 365 days a year and your call may be recorded.

Alternatively you can email newclaims@das.co.uk, or write to:

Claims Department, DAS Legal Expenses Insurance Company
DAS House
Quay Side, Temple Back,
Bristol, BS1 6NH.

When you contact us about a claim, you will need to tell us:

• Your name, address and telephone number(s)
• The place where the loss or damage occurred
• What caused the loss or damage.