If you have any unanswered queries about what we have to offer, please refer to the car insurance questions below. If, however, you do not find the answer you are looking for please don’t hesitate to contact us.
How do I view my policy documents?
If you have an email address, we will automatically send your policy documents to your secure online account where you can save, email or print them. You will be able to setup access to your online account using a username/email address and a password after you purchase your car insurance.
If you have requested paper policy documents they should arrive with you within 7-10 working days.
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What car cover can I get with Zurich?
Our comprehensive car insurance product already has some great benefits, you can read more about what is included as standard in our policy booklet. The cover can be further tailored by adding additional cover options including legal cover, personal accident cover, excess protect cover, hire car cover, key care cover and RAC breakdown cover as well as the option to protect your no claims discount.
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How long does the car insurance policy last?
Your policy cover will normally run for 12 months unless you or we choose to cancel.
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What is insurance excess?
Excess is the first part of each and every claim that you are required to pay. Your excess may vary depending on the type of claim, the insured vehicle, the driver or if your policy carries a voluntary excess in addition to any compulsory excess within the policy. Excesses for each driver will be detailed on your statement of insurance.
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Am I covered to drive abroad?
With a Zurich car insurance policy your car is covered if you use it in European Union countries, as well as Croatia, Iceland, Norway, Switzerland and Liechtenstein, as long as your visit is not for more than 4 days (up to a total of 14 days within any one period of insurance).
If after 4 days your vehicle does not return to the United Kingdom (unless we have agreed to extend cover in writing) cover will be limited to the minimum legal requirement to use your car in that country. The minimum requirements of United Kingdom law will apply if these are higher than those of the country you are using your car in.
If you require cover for periods in excess of 4 days or for a total period exceeding 14 days, please contact us on 0844 571 0290 for a quotation.
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How do I make a new claim on my car insurance?
To report a claim in the United Kingdom please call us on 0845 308 0301, lines are open 24 hours a day, 365 days a year.
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Who repairs my car?
Zurich will normally use a network of approved repairers to replace or repair the insured car or any part of it. Following an accident, you must use a supplier that has been agreed by us prior to the insured car being repaired, otherwise we may not pay.
If you choose not to use a one of our approved repairers, your compulsory excess will be increased by £100.
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Will I get a courtesy car?
As a Zurich policyholder, we will advise you of the nearest approved repairer who will offer you a courtesy car whilst your car is being repaired. This includes a free collection and delivery service. All courtesy cars are Group A vehicles (e.g. a small hatchback) with a manual gearbox. Available only in the United Kingdom, the Channel Islands or the Isle of Man.
The supply of a courtesy car may be subject to the approved repairers terms and conditions. If your car is destroyed or stolen and not recovered you will not be offered a courtesy car.
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Can I change my details in the middle of my policy term?
It's no problem to change your details (we call this a mid-term adjustment). You can inform us of changes online by logging into your customer account or by calling us on 0844 571 0290 where one of our team will be happy to help you. Please note that a £25 administration policy charge may be incurred for making changes to your policy.
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Can I cancel my car insurance policy?
You may cancel the policy at any time by telling us, either online by logging into your customer account, in writing, using the contact details set out in your covering letter or by calling us on 0844 571 0290.
Please refer to the Policy Booklet for more details on terms of cancellation, including applicable charges.
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