Operations is different to other areas of Zurich because its customers are other Zurich businesses. Operations provide various support services to Zurich Commercial, UK Personal Lines, Zurich London and Zurich Municipal. All of these businesses are focused on delivering the best possible service for their customers – the teams in Operations help them to fulfil their promises and find new ways to do things better.
Around 900 people work for Operations, and they’re based in Cheltenham, Fareham, Farnborough, Portsmouth, London and Swindon.
Operations is made up of six areas – you can find out what each one does by clicking on the links below:
Claims
Knowledge Management
Offshoring
Technology Solutions
Business Improvement
Finance
The Claims teams use their expertise to help Zurich deliver a first-class service when they need to claim on their insurance. Their responsibilities include claims strategy, investigating claims and managing relationships with the suppliers who replace our customers’ damaged or stolen goods.
Zurich employees need to make the right decisions quickly, and for that they need instant access to accurate information. The Knowledge Management team make sure they have it.
The Offshoring team use their expertise to manage our operations in Bangalore and Pune in India.
The right information technology is essential for any modern business. The Technology Solutions team support the systems we have and come up with the new answers our business needs to lead the financial services industry.
We’re always looking for ways to improve our business and it’s the role of the Business Improvement team to find them. It’s a place for analytical, energetic and determined people who love a challenge.
As you’d expect, our Finance teams support our businesses in a whole range of areas including reinsurance, actuarial, strategic planning, accounts and management reporting.
