This Privacy Policy sets out how we, Zurich Insurance plc ("Zurich, we, us, our"), will use personal data. We will be the data controller of your data for the purposes of the Data Protection Act 1998.
Who will have access to your data?
- Data will be used by Zurich in the manner set out below (see "How will we use personal data?").
What will we collect?
- We will collect names, addresses and other details provided by you when you contact us with a question or to obtain a quotation for one of our products or services.
- When you use this website we automatically collect information about your browsing session such as your IP address and what type of device you are using (eg. a computer, a smart phone or a tablet). We also keep a record of the pages that you view during your visit. This information is used to improve the way in which our website operates and for systems administration purposes. This website also makes use of cookies. For more information please read the “Cookies” section below.
How will we use personal data?
- We will use the personal data you provide to us under the Contact Us facility to answer your request. Once you have inserted your details we may disclose this information to companies within the Zurich Financial Services Group, service providers and agents so that they can send you relevant information or contact you about the product in question.
- We would like to keep you informed about products and services that we believe will be of interest to you. Unless you instruct us otherwise, we may share personal data that you provide with other companies within the Zurich Financial Services Group and with other companies that we establish commercial links with so that we and they may contact you (by mail, email, telephone or other appropriate means) in order to tell you about carefully selected products, services or offers that we believe will be of interest to you. If you do not wish us to do this please contact us using the address provided in the “Further Information” section below
Cookies
What are cookies?
Cookies are small text files sent to a web browser by a web server.
Session cookies are automatically deleted at the end of each browsing session (typically when the web browser is closed).
Persistent cookies remain until the expiry date and time set by the web server (or otherwise manually deleted by the user).
1st party cookies originate from the same domain as the website being visited (in this case zurich.co.uk)
3rd party cookies originate from a domain that is different to the website being visited (for example this website uses cookies set by doubleclick.net and uk.sitestat.com).
How do Zurich use cookies?
Zurich make use of cookies in two ways;
- By assigning visitors to our website(s) with a unique session identifier in the form of a randomly generated combination of characters. This allows us to identify unique browsers within and across multiple browsing sessions. We do this for a variety of reasons and the list below explains these in detail. It is important to note however that these cookies do not contain any personal information and cannot be used by themselves to identify individual users.
- We also use cookies to store your website preferences, either explicit or implied. For example to ensure that you see content in your desired language.
Cookies used by Zurich's UK websites
We have grouped together the cookies we use according to their usage;
A) System cookies
1. Content management & navigation
- To provide site navigation
- To enable search and e-commerce functionalities
- To ensure you are not invited to complete a questionnaire or site survey that you have already completed or told us that you do not want to see again
2. Content optimisation
- To allow us to tailor our content to match your preferences, for example to show a button that allows you to retrieve a saved insurance quotation
- To ensure we don’t show you duplicate content as you navigate our site
- To ensure consistency of content if you return to our website
» click here to see a list of these cookies [opens a pop-up window]
B) Web Analytics cookies
- To compile anonymous, aggregated website usage statistics in order to help us to maintain and improve the performance of our website and the other online services we provide
To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout
» click here to see a list of these cookies [opens a pop-up window]
C) Ad Network cookies
- To measure the effectiveness of our online advertising campaigns we use 3rd party cookies set by doubleclick.net. For example, for measuring how many unique browsers have seen a particular advertisement and how many of those subsequently visit our website. The data we, or Doubleclick, collect using cookies does not identify individual users. Doubleclick have their own privacy policy which will tell you how they use cookies and data tags. Please visit http://www.google.com/privacy/ads/privacy-policy.html to find out more.
» click here to see a list of these cookies [opens a pop-up window]
We only use cookies for the purposes stated above and where necessary for the provision of a specific service or functionality that you have requested from us (for example logging into a members area or obtaining an insurance quotation).
You can set your browser to reject cookies but if you do so you will be unable to use some areas of our website(s) and other websites on the internet.
For more information about how to reject cookies please visit http://www.aboutcookies.org/default.aspx
Links
For your convenience we may have included links on this website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.
Where you have linked to our website from a third party website, we may be required to pass your personal information to the third party. Please read the privacy statement provided by the third party website to make sure that you understand how they will process your information
Your consent/information
- By using this website, you consent to the collection and use of your personal information (including sensitive personal data) by Zurich, provided it is used as set out in this Policy. You also consent to the transfer of your information to countries or jurisdictions which do not provide the same level of data protection as the United Kingdom. If we do make such a transfer, we will ensure that your information is appropriately protected.
- If we decide to change the Privacy Policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it and under what circumstances it is disclosed.
- You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to correct any inaccuracies in your information.
- The Internet is not a 100% secure medium of communication and, accordingly, we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information.
- We may monitor or record your communications with us to improve our service and for security and regulatory purposes.
- Before you provide us with any personal data about a third party you must obtain the correct authority from the individual(s) concerned and undertake to keep them advised about how their information will be used.
- If your personal details change, or if you change your mind about your marketing preferences, please let us know by contacting the address provided in the “Further Information” section below.
Further Information
- If you have any queries in relation to this Privacy Policy please use the contact us facility on this website or you may write to: The Data Protection Officer, Zurich Insurance plc, The Grange, Bishops Cleeve, Cheltenham, Gloucester, GL52 8XX.
- Zurich Insurance plc is registered with the UK Information Commissioner under the Data Protection Act 1998, registration number Z9435732.
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