The way we work shows that we can be trusted to help customers find the financial protection they need. This includes showing a commitment to integrity and working in ways that are right for our community, environment, marketplace and workplace.
Our values
In the UK, Zurich aims to protect people's lives and property, and be the number one provider of financial protection and investment solutions in terms of customer focus, financial performance and employee motivation. We follow the Zurich Group's shared values of Zurich Basics, which includes sustainability, to form a solid foundation for behaviour:
Integrity
We treat everyone in a fair and honest manner.
We comply with all applicable laws, regulations and internal policies.
Customer centricity
We put our customers at the heart of all we do.
We utilize our global scale to turn insights and observations into useful ideas that we put to work for our customers.
Sustainable value creation
We create and sustain value for our customers, our shareholders, our people and society.
We maintain a culture of precision, stability and reliability that instils confidence and trust in our commitment to deliver when it matters - now and in the future.
We maintain a high standard of corporate responsibility by proactively addressing environmental, social and governance issues.
We focus on long-term success over short-term gains.
We aspire to be agile and to manage change smoothly along the way.
Excellence
We aim for the highest quality and strive for continuous improvement in all that we do. We find new ways of solving problems.
We test what we do and how we do it for fairness, diversity, trust, and mutual respect.
Teamwork
We work together as one team … One Zurich.
We share and communicate openly and fairly.
We value our diverse, talented workforce; and support them so that they can contribute to their full potential.
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Corporate Social Responsibility Council
We’ve set up a Corporate Responsibility Council that acts as a steering group for all our CR activity – identifying and recommending priorities and approaches, and supporting individual business units to build CR into the planning process.
The terms of reference for that group are:
- identifying a best practice approach to CR which fits with the strategic aims of the UK business and ZFS global strategy
- establish CR priorities for UK business
- influence the business to adopt and implement these priorities through normal functional/ business processes
- support the embedding of CR targets into business plans through communication and regular monitoring of performance
- measure achievements of CR targets and re-evaluate priorities based on changes in best practice or performance.
The CR Council members includes representatives from across the UK and is chaired by Peter Cambell, UK HR Director
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