The way we work shows that we can be trusted to help customers find the financial protection they need. This includes showing a commitment to integrity and working in ways that are right for our community, environment, marketplace and workplace.
Our values
In the UK, Zurich aims to protect people's lives and property, and be the number one provider of financial protection and investment solutions in terms of customer focus, financial performance and employee motivation. We follow the Zurich Group's shared values of Zurich Basics to form a solid foundation for behaviour:
- We demonstrate total customer dedication
- We are pioneers
- We excel in all we do
- We encourage everyone to contribute
- We act with integrity
Our CSR principles
In addition, we work within the Zurich Basics Principle of being a good corporate citizen which states:
- We take seriously the obligations that corporations have to their employees, communities, society, and the environment
- We encourage and support our employees to do their part to make a better world
- We believe our shareholders' long-term interests are best served by the pursuit of our business with high standards of responsibility
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Commitment
To demonstrate our commitment to CSR related issues, in the UK, Zurich is a member of the following CSR related organisations:
- Business in the Community
- Corporate Responsibility Group
We also participate in the Corporate Responsibility and business in the Environment indices.
Corporate Social Responsibility Council
We’ve set up a Corporate Responsibility Council that acts as a steering group for all our CSR activity – identifying and recommending priorities and approaches, and supporting individual business units to build CSR into the planning process.
The terms of reference for that group are:
- identifying a best practice approach to CSR which fits with the strategic aims of the UK business and ZFS global strategy
- establish CSR priorities for UK business
- influence the business to adopt and implement these priorities through normal functional/ business processes
- support the embedding of CSR targets into business plans through communication and regular monitoring of performance
- measure achievements of CSR targets and re-evaluate priorities based on changes in best practice or performance.
The CSR Council members include:
Peter Campbell (Chair), UK HR Director
Andrew Roberts, Head of HR Policy & Advice
Arthur Champion, Health & Safety and Environmental Advisor
Ewan Young, Internal Communications
Gerald Dodds, Chief Risk Officer
Ian Canning, HR Business Partner, UK Global Corporate
Jason Cripps, Operations Director, Zurich Intermediary Group
Nick Wildgoose, UK Procurement Director
Nicola Blundell, UK Head of CRE & FM
Nicola Bryson / Susannah Mogg, Media Relations
Michele Bland, Head of Customer Service Strategy
Michael Kehoe, Head of Broker & Commercial Direct Marketing
Pam Webb, Community Affairs Manager
Paul D Emery, Head of Charities and Voluntary Organisations, Commercial Direct
Phil Wood, HR Director, Life
Sophie Spink, Head of Govt and Industry Affairs
Steve Green, Customer Relationship Manager, Broker
Vicky Bayley (Secretary to Council), UK HR
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