Marketplace
Zurich fully embraces the Financial Services Authority's (FSA), Treating Customers Fairly initiative through a cross UK programme. A comprehensive review of customer facing processes was carried out, implementing any necessary improvements. We do not apply discriminatory product pricing against particular social groups. We have received accreditation from the Raising Standards Quality Mark Scheme recognising that our charges and charging structures are clear and transparent and meet the standards set by the Scheme. Zurich has robust controls in place to supports its obligations relative to commission disclosure.
We want everyone to find it easy to deal with us. All of our documentation is available in large print, Braille, audio tape or CD. We use Plain English “Crystal Mark” approval for key documents. We also aim to make our website as accessible as possible. All of our locations and selling points are fully accessible to people with disabilities and older people.
An Employee Rights questionnaire is an integral part of our tendering and supplier selection process in the UK and we have been recognised for our exemplary CR and supplier management practices.
We are proud to have won a number of recent awards and accreditations which underline our commitment to our customers.
- Zurich won ‘Life Insurer of the Year’ at the British Insurance Awards
- Zurich won the ‘Insurance Services category’ at the 2009 Charity Times Awards
- Zurich achieved a gold rating in the Business in the Community (BiTC) annual Corporate Responsibility (CR) Index and a Big Tick in the prestigious BiTC Awards for Excellence for the 'Zurich Cares' programme
- Zurich was awarded a 5 star rating for its Home and Car Solutions insurance products in 2007 by Defaqto
- Sterling was awarded five stars in the Financial Times Adviser On-line Service Awards for the third year in succession
- Zurich won the IFA Portals and Extranets category at the Technology Administration and Service Awards October 2009
- Zurich was named ‘Best Business Protection Provider’ at the 2009 Business Moneyfacts Awards
- Sterling collected their seventh consecutive five star Financial Advisor Service Award in November 2008.
