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Personal Lines




FAQs

Car & home insurance

For instant answers to your questions about Zurich do have a look at our FAQs, where you’ll find a wide range of answers on our services and policies.

 » Car insurance FAQs
 » Home insurance FAQs


How else can we help?

We value the opportunity to investigate concerns you may have about our service. Please refer to the relevant policy document for complaints contact details and procedures.

» Policy download area


Our contact details

Remember to have your policy number or quote reference number to hand if you have one.

Car & home insurance customers

For Zurich policy numbers starting '32' or '15'

Car insurance

Policy or cover changes
0870 902 1272

Renewals
0800 056 4290

Claims
0870 010 8899

DAS Legal
0800 434 6497

Home insurance

Policy or cover changes  
0870 902 1282

Renewals      
0800 056 4291

Claims      
0870 010 8888

Law Club
0870 010 7654

For Zurich policy numbers starting 'ZDM'

Car insurance

Making a change

If you are an existing customer, you can log in to your MyZurich account. Log in now to:

  • View or amend a saved quote online
  • View, download or print your policy details
  • Make a change to your policy
  • View your renewal
  • Pay for your new policy or renewal

Get a quote

Alternatively you can also call us.

Policy Servicing
0844 5710 290

Claims

Reporting a claim or accident in the UK
0845 308 0301

Reporting a claim or accident in Europe
0044 845 308 0301

Replacing or repairing glass
0800 015 8050
24 hours a day, 365 days a year

Optional add on covers

Your statement of insurance will show whether you have this cover

Uninsured loss recovery and legal expenses
0870 366 1542

Personal Accident cover
0843 309 4507

Excess Protect
0844 225 9680

Hire car
0845 308 0301

Motor Legal Helpline
0870 010 0961
24 hours a day, 365 days a year

Keycare
0845 303 4017

Emergency breakdown assistance in the UK
0800 015 9978

Breakdown cover in Europe

France and Monaco
0800 290 112 - Freephone
0472 43 52 55 - Pay call

Republic of Ireland
1 800 535 005 - Freephone
0044 800 107 9058 - Pay call

Serbia and Montenegro
99 33 472 43 52 55 - Pay call

Azerbaijan, Belarus, Georgia, Russia, Ukraine
810 33 472 43 52 55 - Pay call

Rest of Europe
00 33 472 43 52 55 - Pay call

 

For Zurich Connect policy numbers starting '00000200'

Renewals & General Inquiries
0845 603 1590

Claims (UK)
0800 345 7595

Claims (Europe)
00 44 800 3457 595

Emergency breakdown assistance
0800 234 6839

Replacing or repairing glass
0800 345 7592

Motor legal helpline
0800 434 6485

Uninsured loss recovery and legal expenses
0870 366 1542


Zurich Private Clients

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All enquiries
0800 169 7166
» More contact details



Travel insurance

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General enquiries
0800 707 6455

Claims
0870 241 6927

24 hours Emergency assistance
0845 271 4472 or 0203 0609 671

Legal Expenses
0870 350 5716




Boat insurance

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Navigators & General
All enquiries
01273 863 400     

 

 

For intermediaries

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All enquiries
0870 241 8052
» More contact details  

 

 

Distribution parterships

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For businesses seeking an insurance partner
01489 864747

Home insurance

ex-Alliance & Leicester
Service & claims
0870 333 3066

ex-Bradford & Bingley
Service & claims
0845 723 4000

ex-Bristol & West
Quotes, service & claims
0870 010 4982

ex-Homeserve
Service
0870 902 1282
Claims
0870 010 8888

Openwork
Service & claims
0845 601 0869


Communications may be monitored or recorded to improve our service and for security and regulatory purposes. 


Remember to have your policy number or quote reference number to hand if you have one.



Write to us at
Zurich Insurance plc
The Zurich Centre,
3000 Parkway,
Whiteley,
Fareham,
Hampshire
PO15 7JZ

 
 

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Zurich Insurance plc, a public limited company incorporated in Ireland. Registration No. 13460. Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK Branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request. FSA registration number: 203093. These details can be checked on the FSA’s register by visiting their website http://www.fsa.gov.uk/register/home.do or by contacting them on 0845 606 1234.

Zurich Connect is a trading name of Zurich Insurance plc a public limited company incorporated in Ireland Registration No. 13460 Registered office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. Zurich Connect Car & Home Policies are underwritten by Zurich Insurance plc which is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request. FSA registration number: 203093. These details can be checked on the FSA’s register by visiting their website http://www.fsa.gov.uk/register/home.do or by contacting them on 0845 606 1234.
Home Cover not available in the Isle of Man. Motor Cover not available in the Channel Islands or the Isle of Man.

Zurich Assurance Ltd, authorised and regulated by the Financial Services Authority for its life assurance, pension and investment products. Registered in England and Wales under company number 02456671. Registered office: UK Life Centre, Station Road, Swindon, SN1 1EL.