You may cancel your home insurance policy at any time by telling us, either in writing, using the contact details set out in your covering letter, or by calling us on 0844 571 0290.
If you have purchased any additional optional cover, under parts E – G, we will charge you on a pro rata basis for the time we have been on cover and the balance refunded to you.
Cancellation within 14 days
If the policy is cancelled within 14 days of you receiving it (or for renewals, within 14 days of your policy renewal date) a cancellation fee of £15 (including Insurance Premium Tax) will be charged.
If you have purchased any additional optional cover, under parts E – G, these will also be cancelled and we will charge you on a pro rata basis for the time we have been on cover and the balance refunded to you.
Cancellation over 14 days
We will deduct a £30 (including Insurance Premium Tax) cancellation fee from any refund if the policy is cancelled.
If you have purchased any additional optional cover, under parts E – G, these will also be cancelled and there will be no refund.
If you have purchased additional optional cover under parts E – G and you cancel this cover independently to parts A-D of your policy more than 14 days after receiving documents (including where you have added additional optional cover during the term of the policy) there will be no refund.