Travel Assistance

Help when you need it most

On your next trip, you now have the all-round protection of Zurich's cover and global expertise. Your policy doesn't just give you comprehensive insurance, it also ensures you have access to immediate assistance 24 hours a day. This means help is only ever a phone call away. With Zurich, you can feel completely confident, wherever your journey takes you.

We encourage you to visit the below website links prior to travelling for up to date information and guidance on international destinations.



Before you travel

Please note that the services stated in 'Medical and Security Assistance' are supplied by third parties who are contracted to Zurich.

Medical and Security Assistance

For useful information and pre-travel advice, click here.

The first time you visit this page you will prompted to create your account. The user name and password should be chosen by yourself and can be used to log-in in future. The Policy number is ZUR1531523, please be aware this is case sensitive.

Telephone number: +44 (0)1489 868 888


While you are away

For useful information and pre-travel advice, click here.

Please note that the services stated in paragraphs A) to B) are supplied by third parties who are contracted to Zurich.

To ensure you have access to the below services C) to G) which have been introduced on polices from November 2012 onwards, please refer to your policy documentation.

Please note that the services stated in clauses C) to G) below are provided to you by third parties with whom you will have a direct contract should you elect to receive them and may attract costs which must be borne by you. Please see further information below.

  • A) Medical Assistance

    While you're away, you have a 24 hour helpline for:

    • Emergency Medical Help – includes arranging medical care and repatriation if you need it

    • Emergency Cash Advance – to replace cash lost or stolen during your journey

    • Emergency Message Communication – we can pass messages to family and business colleagues in an emergency

    • Legal Referral – gives you access to an Embassy or Consulate if you need legal assistance

    • Travel Support – including assistance with lost or stolen documents, baggage or tickets

    Telephone number: +44 (0)1489 868 888

  • B) Security Assistance

    Zurich's security assistance provider helps you stay safe while travelling and provides specialist emergency assistance 24 hours a day.

    While you're away, you have a 24 hour helpline for:

    • Daily News – subscribe to email reports and get worldwide news about critical situations such as political instability, disease outbreaks and terrorism

    • Travel Safety Briefings – with 48 hours’ notice, you can be emailed a security briefing tailored to your travel itinerary

    • Travel Security – security information on over 180 countries

    • Emergency Response - if you run into serious difficulties or a life-threatening situation, a team of security specialists are available to assist you

    • Travel Support – including assistance with lost or stolen documents, baggage or tickets

    Telephone number: +44 (0)1489 868 888

  • C) Airport Breakdown Assistance

    You have access to roadside assistance in the event of your own private vehicle, in which you are travelling to or from the airport in the United Kingdom for a business journey, suffering from a breakdown or an accident. Zurich Assistance will arrange for a roadside breakdown service/mechanic to attend your location in order to repair or recover your vehicle and, if necessary, to arrange alternative means of transport for you to complete your journey.

    This is an arrangement service only. All third party labour, parts and transport costs must be borne by you or your employer.

    Telephone number: +44 (0)1489 868 888

  • D) Home Emergency

    If during your journey outside the United Kingdom you are made aware of a domestic emergency at your private residence you can contact Zurich travel Assistance to organise an emergency visit and repair.

    This is an arrangement service only. All third party labour and material costs must be borne by you or your employer. You will need to be able to provide access to the premises and have the means available to pay the tradesman for all costs upon completion of the work. Within reason there are no limitations to the nature of services you can request provided always that they should be on an emergency repair basis only and typically for plumbing, electrical or property fabric in order to make the premises sound and secure.

    Telephone number: +44 (0)1489 868 888

  • E) Check-In Service

    A scheduled safety telephone call check-in service is available to you if you are undertaking a long journey to a country with a heightened security risk. Specific protocols can be put in place so that if you do not respond, your emergency contacts will immediately be notified.

    A scheduled safety telephone call check-in service is available to you if you are undertaking a long journey to a country with a heightened security risk. Specific protocols can be put in place so that if you do not respond, your emergency contacts will immediately be notified.

    The cost of this service is to be met by you or your employer. As a Zurich policyholder you will benefit from a 10% discount off the standard rates charged by our security supplier for this service. Please allow at least 5 working days' notice for Zurich Travel Assistance to arrange the necessary provisions and protocols to set up the calls.

    Telephone number: +44 (0)1489 868 888

  • F) Meet and Greet Service

    By taking advantage of this airport transfer service you can be provided with safe and comfortable transportation in high risk locations and be briefed on current circumstances in the country and precautions to take. All drivers are vetted and have an in-depth local knowledge of the region to ensure the safety of their passengers remains paramount at all times.

    A quotation for a specific trip can be obtained by calling Zurich Travel Assistance. You or your employer will be responsible for all charges for the transport and greet services arranged but as our policyholder you benefit from a 10% discount on standard fares normally charged by out security provider.

    Please allow at least 5 working days' notice for Zurich Travel Assistance to arrange this service.

    Telephone number: +44 (0)1489 868 888

  • G) Airport Lounge Access

    As a Zurich Policyholder we have arranged for you to have a discount off the standard membership to access one of the world's largest airport lounge networks and enjoy the use of over 600 airport VIP lounges.

    To sign up to this membership please click here where various options on levels of membership are publicised along with the available discount you will enjoy. Options include access for accompanying guests. The cost of the membership is to be met by you or your employer.

    Telephone number: +44 (0)1489 868 888

    Your Emergency Assistance Pack

    This pack carries details of the Zurich Travel Assistance phone number and website, giving you access to a range of assistance services. Assistance lines are manned 24 hours by experienced multilingual assistance co-ordinators

    Trouble-free journeys

    To make every trip run as smoothly as possible, click here for some useful reminders.