Financial lines

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Zurich Financial Lines provides a range of insurance services for professionals across the UK offering excellent service, market leading experience and prompt claims handling to help give you peace of mind that you’re in safe hands.
  • Management liability

    By choosing Zurich, you have the reassurance that you’re protected by a well-established insurer, recognised for financial strength and stability.

    To find out more speak to your local broker about these specialist products to see if they can be tailored to your business needs.

    Directors and officers liability

    It’s risky at the top

    The directors and officers in your company are in a position of responsibility. Managers, directors and supervisors can face allegations and claims for which they may be personally liable. Even in a company with limited liability status, personal liability is unlimited.

    Directors and Officers are under increasing scrutiny, and it is common place for allegations of wrongful acts to be made. Any allegations of wrong doing need to be investigated and defended, and this can cost a significant amount even if the case doesn’t reach court. This means directors and officers personal finances are at risk. So it’s essential that companies provide protection with Directors and Officers liability insurance (D&O).

    The reassurance of directors and officers liability insurance

    Directors and officers insurance covers awards of damages and costs, including defence costs, associated with the allegation of a wrongful act including a breach of trust, breach of duty, neglect, error, misleading statement or wrongful trading committed or attempted by a director or officer whilst acting in their capacity on behalf of the company. Such cover takes away the financial risks faced by directors and officers, giving them protection should an allegation or claim be made against them. Considering that even simple investigations can cost thousands, if not hundreds of thousands, of pounds, purchasing directors and officers insurance makes financial sense.

    A simple solution to a complex range of risks

    Whichever sector your company operates in, your directors and officers face the same types of personal liability.

    Zurich gives your directors & officers the peace of mind they expect. At the same time, we offer you value with highly competitive premiums and broad policy coverage. We can also tailor our D&O insurance to suit your company’s individual needs.

    D&O Plus - For companies with turnover of up to £50 million

    Features and benefits

    • Limits of liability up to £10 million

    • Extends to reimburse the company in situations where they are allowed to pay directors’ and officers’ defence costs

    • Includes cover for claims instigated by shareholders against any director or officer

    • Cover includes legal representation at any proceedings subject to our written consent

    • The policy cover applies at the time that a claim is made and the limit of liability includes all costs

    Cover is specifically extended to include

    • Corporate liability entity extension

    • Employment practice liability entity extension

    • Civil costs and bail bonds sub-limit

    • Extradition costs

    • Non-executive director additional limits

    • Reputation recovery costs.

    Significant and unusual exclusions or limitations

    • Fraud or illegal profit

    • Parent company exclusion – The policy will not respond if a claim is brought by or at the instigation of any parent company

    • Pension trustee cover excluded – Cover will not apply for any individual acting in the capacity of trustee of any pension, superannuation scheme, profit sharing or other similar scheme
    D&O Corporate –for companies with a turnover of between £50 million and £300 million

    Significant features and benefits

    • Limits of liability up to £10 million

    • Extends to reimburse the company in situations where they are allowed to pay directors’ and officers’ defence costs

    • Includes cover for claims instigated by a shareholder against any director or officer

    • Cover includes legal representation at any proceedings subject to our written consent

    • The policy cover applies at the time that a claim is made and the limit of liability includes all costs.

    Cover is specifically extended to include

    • Civil costs and bail bonds sub-limit

    • Extradition costs

    • Non-executive director additional limits

    • Reputation recovery costs.

    Significant and unusual exclusions or limitations

    • Fraud or illegal profit

    • Parent company exclusion – The policy will not respond if a claim is brought by or at the instigation of any parent company.

    Pension trustees liability

    Offers cover for the personal liabilities of pension trustees of a company’s pension plan for claims brought by beneficiaries, regulatory authorities or other parties. This policy is suitable for SME to mid-size corporate businesses.

    Key highlights include:

    • Aggregate indemnity limit up to £5 million

    • Automatic cover for additional pension schemes

    • Extended reporting cover provided in the event of non-renewal

    • Cover automatically applies for prior acts in the event of the winding up of the pension plan

    • Cover provided for retired trustees for up to one year

    • Pollution cover defence costs included up to £100,000

    • Cover for awards made by the Financial Ombudsman Service and by The Pensions Regulator.
    Significant features and benefits

    • Cover includes awards and defence costs made against trustees

    • Extends to reimburse the sponsoring employer in situations where they are allowed to pay trustees awards and defence costs

    • Extends to reimburse the sponsoring employer where claims are made against them.
    Significant and unusual exclusions or limitations

    • Failure to fund or collect contributions owed to the pension fund

    • Failure to render professional services

    • Fraud or other illegal profit

    • Claims and/or activities outside the UK.

    Charity and charity trustees' liability

    This policy provides legal liability cover for charities and not for profit social organisations and their trustees, directors or officers.

    Significant features and benefits

    • Limits of indemnity up to £10 million in the aggregate including costs and expenses

    • Bilateral extended reporting period

    • Individual trustees, directors and officers covered for:
      • Civil and criminal defence costs

      • Costs of attending investigations

      • Damages, judgements, awards and settlements

      • Employment practice liability

      • Extradition costs

      • Reputation recovery costs

      • Additional personal financial loss in the event that policy limit is exhausted
    • Charity or social organisation covered for:
      • Corporate liability

      • Corporate manslaughter

      • Professional indemnity

      • Entity employment practice liability

      • Reputation recovery costs

      • Fraud and dishonesty of trustees, employees and volunteers

      • Loss of documents
    Significant and unusual exclusions or limitations

    • Deliberate wrongful acts by insured persons

    • Insured v insured claims

    • Known defamatory statements or publications

    • Medical malpractice

    • North American claims

    • Pension trustee liability

    • Prior and pending litigation or investigations

    • Prior circumstances and claims

    • Property damage and bodily injury

    Crime cover

    Crime insurance covers your business assets against employee fraud or dishonesty and can be extended to cover third party computer fraud or forgery.

    Product features and benefits

    Offers protection for companies against first party loss of money or goods caused by the fraud or dishonesty of an employee. The policy can also be extended to offer cover for third party computer fraud and forgery.

    • Cover for business assets against employee fraud and dishonesty regardless of whether the employee is acting alone or in collusion with others

    • Cover can be extended to cover losses from any employee pension or benefit fund set up by the Insured

    • Provision of cover for all employees, including students, temporary agency staff and those seconded from another employer

    • Extends to cover auditors’ fees incurred in the investigation of a claim.

    • Includes costs incurred in rewriting software programs following fraudulent use and reconstruction of documents.
    Optional cover available

    • Cover for the loss of business assets resulting from fraudulent access to the business computer systems by a third party

    • Cover for a loss which results from a forged signature on any cheque, bankers draft or similar
    Significant and unusual exclusions or limitations

    • Legal defence or prosecution costs

    • Loss of intangible property such as intellectual rights

    • Inter company insured losses

    • Extortion, kidnap or ransom losses

    • Loss based solely on an inventory or profit and loss computation
  • Professional indemnity

    Zurich Financial Lines is a major provider of Professional Indemnity insurance for a wide range of professions. Our expertise and experience of Professional Indemnity insurance means we can offer you competitive premiums backed by excellent service from a team of dedicated professionals.

    As a provider of professional services, you could be vulnerable to allegations of negligence or failing in your professional duties. Our range of insurance covers can give you peace of mind that your professional services are fully covered.

    Accountants

    Whilst Professional Indemnity insurance is mandatory for accountants, selecting the right provider is your choice. As a leading insurer Zurich Financial Lines is committed to keeping your premium low so that you only pay for the cover you need. We provide Professional Indemnity insurance for a range of firms from sole practitioners through to UK Top 50 practices.

    Product features and benefits

    Our insurance cover complies with the minimum terms and conditions set out by the ICAEW/ICAS,ACCA,ATT,CIOT and AAT.

    Zurich Financial Lines is also able to offer a comprehensive range of options for your professional indemnity insurance. They include:

    • Extended cover in case you require a limit of indemnity over and above the mandatory requirement for your firm

    • Aggregate levels of cover allow you to choose between either an aggregate limit of indemnity of three times your limit on any one claim or, for an even greater reduction in premium, an aggregate limit of your limit of indemnity per claim. This option is not available to firms regulated by the ACCA or the AAT
    • A range of excess levels delivering extra flexibility over premium

    • Defence Reimbursement Cover to compensate you for time spent defending legal proceedings

    • Cover available for overseas offices

    • Unlimited Retroactive Cover to provide cover for claims that arise out of work undertaken in excess of six years prior to the effective date of the policy

    • Annually renewable run-off cover insures your firm after it has ceased practising.

    Advertising agents, Marketing and PR consultants

    This policy provides civil liability cover for incorrect professional advice or services provided by advertising agents, marketing and public relations consultants.

    Product features and benefits

    • Limits of indemnity up to £10 million any one claim

    • Civil Liability wording which includes:
      • Breach of professional duty

      • Libel and slander

      • Breach of confidentiality

      • Unintentional breach of copyright

      • The consequence of any loss of or damage to business records
    • Cover for media space and print time fees if you commit your client without the authority to do so

    • Cover for claims made against you arising from dishonest, fraudulent, criminal or malicious acts by your employees

    • Cover for outstanding fees in the event that a pursuance of those fees may result in a counter claim for a greater amount

    • Loss of documents covers expenses incurred in replacing or restoring lost or damaged records associated with your services or for which you are responsible
    • Cover for costs of representation at any official examination or enquiry into your affairs

    • Innocent Non-Disclosure cover.
    Significant and unusual exclusions or limitations

    • unusual exclusions or limitations

    • Known defamatory statements or publications

    • Obscenity, blasphemy or pornographic material

    • Infringement of patents

    • Claims brought within the United States of America or Canada

    • Outcome or operation of any game, promotion, contest, lottery or telephone or on-line voting

    • Products harmful to health

    • Work done prior to the retroactive date

    • Prior circumstances and claims

    • War, terrorism or asbestos related events.

    Architects and Engineers

    This policy provides civil liability cover for incorrect professional advice or services provided by architects and engineers.

    Significant features and benefits

    • Limits of indemnity up to £10 million any one claim

    • Civil Liability wording which includes:
      • Breach of professional duty

      • Libel and slander

      • Breach of confidentiality

      • Unintentional breach of copyright

      • The consequence of any loss of or damage to business records
    • Cover for claims made against you arising from dishonest, fraudulent, criminal or malicious acts by your employees

    • Adjudicator awards

    • Costs of defending criminal proceedings

    • Loss of documents covers expenses incurred in replacing or restoring lost or damaged records associated with your services or for which you are responsible

    • Cover for costs of representation at any official examination or enquiry into your affairs

    • Collateral warranty cover with no assignment limitation

    • Innocent Non-Disclosure cover.
    Significant and unusual exclusions or limitations

    • Asbestos

    • Claims brought within the United States of America or Canada

    • Work done prior to the retroactive date

    • Prior circumstances and claims

    • Pollution or contamination unless sudden or accidental

    • Claims arising from market fluctuations (not applicable to surveys or valuations of property for sale purposes)

    • War, terrorism or asbestos related events

    Design and Construction

    This policy provides civil liability cover for incorrect professional advice or services provided by or on behalf of contractors.

    Product features and benefits

    • Limits of indemnity up to £10 million any one claim

    • Libel and slander

    • Breach of confidentiality

    • Unintentional breach of copyright

    • The consequence of any loss of or damage to business records

    • Adjudicator awards

    • Costs and expenses incurred to mitigate a loss or potential loss that may otherwise result in a claim

    • Duty to warn of defects in the professional services of others

    • Costs of defending criminal proceedings

    • Collateral warranty cover with no limitation

    • Loss of documents covers expenses incurred in replacing or restoring lost or damaged records associated with your services or for which you are responsible

    • Cover for costs of representation at any official examination or enquiry into your affairs
    Significant and unusual exclusions or limitations

    • Asbestos

    • Claims brought within the United States of America or Canada

    • Work done prior to the retroactive date

    • Prior circumstances and claims

    • Pollution or contamination unless sudden or accidental

    • Financial investment advice

    • Liability arising out of the supply, manufacture, sale or distribution of defective materials, goods, equipment or products

    • War, terrorism or asbestos related events

    • Claims arising from market fluctuations (not applicable to surveys or valuations of property for sale purposes)

    Technology Communications

    As a leading provider of Professional Indemnity cover we have the ideal credentials to understand and serve the evolving world of Technology & Communications customers. We provide specialist expertise and knowledge to protect your business from risks whilst protecting your people and property.

    We know how dynamic and interesting your industry is. Using our specialist Underwriting experience, our Risk Engineering team and with help from our panel of Lawyers, Environmental, Valuation, Loss Adjusters and Claims Management experts we have focused on specific groups of trades where we want to grow our presence. Being experienced in Technology & Communications we know the current risks and see emerging risks so we can help you safeguard your business and address the challenges you face.

    Product features and benefits

    Zurich Financial Lines offers comprehensive cover with a policy designed by Technology and Communications experts for Technology and Communications experts offering cover for civil liability including:

    • Worldwide Jurisdiction to full policy limit to cover unwitting worldwide exports as standard

    • Network Security Liability to full policy limit

    • Privacy Costs on a first party basis including Privacy Breach Costs, Notification Costs, Credit Monitoring Costs, Regulatory Privacy Fines and Penalties and Extortion Expenses

    • Third party privacy damages to full policy limit

    • First Party Copyright Infringement cover to £25,000 in the aggregate

    • Worldwide infringement of Intellectual Property Rights to full policy limit

    • Civil Liability wording which includes:
      • Breach of a contract to provide products or services

      • Failure of Products or Services to meet any express or implied statutory term concerning quality, fitness for purpose or safety

      • Actual or alleged negligent act error or omission in the provision of products or services

      • Loss erasure or corruption of data you are responsible for

      • Libel and slander or defamation.
    • Extended Reporting Period

    • Dishonesty of employees

    • Cover for outstanding fees in the event that a pursuance of those fees may result in a counter claim for a greater amount

    • Loss of documents

    • 90 days automatic cover for any new or acquired company with an annual turnover up to £1,000,000.

    We also offer a range of additional benefits, allowing you to customise a policy to provide the best security and protection for your business.

    • An 'each and every claim' limit option, providing cover for every claim made during the policy term

    • Aggregated limits of indemnity to help reduce your premium

    • A choice of excess levels to allow you control over your premium

    • An in-house premium finance option that allows you to spread the cost of your insurance over the year.

    Surveyors

    This policy provides civil liability cover for incorrect professional advice or services provided by surveyors, estate agents and property professionals.

    Product features and benefits

    • Limits of indemnity up to £10 million any one claim

    • Civil Liability wording which includes:
      • Breach of professional duty

      • Liability for dishonest acts

      • Libel and slander

      • Breach of confidentiality

      • Unintentional breach of copyright

      • The consequence of any loss of or damage to business records
    • Cover for ombudsman awards up to £250,000 in the aggregate

    • Loss of document cover for expenses incurred in replacing or restoring lost or damaged records associated with your services or for which you are responsible up to £1,000,000 in the aggregate

    • Cover for costs of representation at any official examination or enquiry into your affairs

    • Cover for cyber liability up to £250,000 in the aggregate

    • Innocent non-disclosure cover.

    • Cover up to £325,000 in the aggregate for the costs of First Party Copyright Infringement proceedings

    • Cover up to £250,000 in the aggregate for your losses sustained by reason of the criminal or fraudulent conduct of any employee.
    Significant and unusual exclusions or limitations

    • Claims brought within the United States of America or Canada

    • Investment activities which are regulated by the Financial Services Authority

    • Prior circumstances and claims

    • Asbestos Risks (with write-back of cover in line with RICS requirements but with extended limit up to £1,000,000)

    • Claims arising from market fluctuations (not applicable to surveys or valuations of property for sale purposes)

    • War or terrorism related events.

    Solicitors

    Whilst Professional Indemnity insurance is mandatory for solicitors, selecting the right provider is your choice. It's our different approach that leads to more competitive premiums and it's our global resources and financial strength that allow us to offer you such a wide range of outstanding policy options.

    Product features and benefits

    • Range of excess levels delivering extra flexibility over premium

    • Nil excess option means you will pay nothing further throughout the year, regardless of how many claims you may have

    • Aggregate excess options to limit your potential liability

    • Cover Plus comprising of Defence reimbursement and employee fraud and dishonesty cover

    • A range of endorsements designed to suit your firm

    • Cover available for overseas offices
    How Zurich Financial Lines can help you

    Zurich Financial Lines shares a common interest with you in minimising your exposure to professional negligence claims. We are committed to helping you manage the operational risks facing your firm through our risk management services which include:

    • @risk, our monthly risk management bulletin, available by email or hardcopy.

    • Providing you with practical, focused risk management advice.

    • Conducting risk management seminars as part of your firm’s in-house training programme.

    • Working closely with Zurich Financial Lines' claims team to develop risk management solutions tailored to your needs.

    Other Professions

    This policy provides civil liability cover for incorrect professional advice or services provided by professional firms including trade associations, conference/events organisers, graphic designers, management consultants, private investigators, translators etc.

    Professions covered by this policy include:

    • Agricultural/Forestry Consultant

    • Arbitrator/Mediator

    • Conference/Event Organiser

    • Ecologist

    • Funeral Director

    • Genealogist

    • Graphic Designer

    • Interior Designer

    • Management Consultant

    • Market Researcher

    • Marketing Consultant

    • Private Investigator/Enquiry Agent

    • Public Relations Consultant

    • Quality Assurance Consultant

    • Recruitment/Employment Agent

    • Trade Association

    • Translator

    • Travel Agent

    • Youth Counselling

    • Zoology Consultant

    • Product features and benefits


      • Limits of indemnity up to £10 million any one claim

      • Cover for a wide variety of professions.

      • Civil Liability wording which includes:
        • Breach of professional duty

        • Libel and slander

        • Breach of confidentiality

        • Unintentional breach of copyright

        • The consequence of any loss of or damage to business records
      • Dishonesty of employees provides cover for claims made against you arising from dishonest, fraudulent, criminal or malicious acts by your employees

      • Cover for outstanding fees in the event that a pursuance of those fees may result in a counter claim for a greater amount

      • Loss of documents covers expenses incurred in replacing or restoring lost or damaged records associated with your services or for which you are responsible

      • Cover for costs of representation at any official examination or enquiry into your affairs

      • Innocent Non-Disclosure cover

      • Court attendance costs where a director, partner or employee is required to attend court.
      Significant and unusual exclusions or limitations

      • Known defamatory statements or publications

      • Claims brought within the United States of America or Canada

      • Work done prior to the retroactive date

      • Prior circumstances and claims

      • War, terrorism or asbestos related events.
  • Claims
    At Zurich Financial Lines, we're renowned as being the market leader for both service and expertise.

    Our in-house claims team is staffed by highly experienced solicitors and insurance personnel who understand your business and will make sure that your claim is resolved as effectively and efficiently as possible.

    Our customers receive a prompt, informed response to notifications from a claims team who not only understand the legal issues but also the realities of commercial and professional practice.

    Claims are handled either by an in-house claims handler personally or by external solicitors under a delegated authority arrangement. Where appropriate, we call upon the resources of our panel firms, all of whom have extensive professional indemnity experience and are committed to providing the responsive and expert service Zurich Financial Lines and our customers require.

    We aim to work in partnership with our customers, keeping them informed and consulted, working with them to resolve claims and, where possible, avoid or mitigate loss by prompt, sensible action.

    Download our claims notification form

     Solicitors Claim Form

    For solicitors claims: claims@uk.zurich.com

    For all other claims: professional&financial.lines.newclaims@uk.zurich.com

    Claims Helpline: 0845 319 0092

    Fax: 0800 232 1921

  • Email us

    Your comments are valuable to us and we always welcome your suggestions and feedback so that we can improve our service.

    Please contact us via email and we will respond to your request as soon as possible.

    professionals@uk.zurich.com

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