Contact us

Please select the type of business you want to contact from the list below.

  • All enquiries

    Unsure of the business area you need?


    Phone: 08000 966 233 or 01793 511 227

    8.30am to 6.30pm Monday to Friday, 9.30am to 12.30pm Saturdays

    Email: uk.webmaster@uk.zurich.com

    Top tip - Have your plan number or reference number handy when you call, so we can put you through to the right place.

  • Car insurance

    Remember to have your policy number or quote reference number to hand if you have one.


    New customers

    Car insurance quotes

      0800 4080 977

    Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm


    Existing customers

    For Zurich policy numbers starting 'ZDM'


    Renewals

      0800 4080 977

    Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm


    Making a change

    If you are an existing customer, you can log in to your MyZurich account. Log in now to:

    • View or amend a saved quote online
    • View, download or print your policy details
    • Make a change to your policy
    • View your renewal

    Log in     Renew

    Don't have an account? If your policy number starts with the letters 'ZDM' you can register here

    Alternatively you can also call us.

    Car policy servicing

      0800 408 0991

    Lines are open weekdays 9am - 6pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm
    or email us at: customer.service@myzurich.co.uk


    Car claims

    For ZDM policies post April 2014 or claim reference starting 20-50-123456

    0800 923 4200

    For policies starting ZDM prior to April 2014 or claim reference starting 139XXXXXXX    

    0800 026 1778

    For policies starting KG123456 or claim reference starting CTM1234567 LTM

    0800 302 9055

    For policies starting QLA06U123456789 or claim reference starting 06/09/13/13245

    0800 232 1913

    For policies starting 7016547 or claim reference starting 2/72/6014783

    0800 026 1791

    Repairing or replacing glass

    0800 015 8050

    For calls from Europe 

    0044 800 026 1777

     24 hours a day, 365 days a year


    Optional add-ons:

    (your statement of insurance will show whether you have this cover)

     Uninsured loss recovery & legal expenses  

    0800 026 1877

     Personal Accident cover

    0370 241 4539

     Excess Protect

    0203 503 0500

     Hire car

    0800 026 1777

     Motor Legal Helpline

    0800 026 1831 

     24 hours a day, 365 days a year

     Keycare

    0345 303 4017

     UK emergency breakdown assistance

    0800 015 9978


    Breakdown cover in Europe:

     France and Monaco – Freephone

    0800 290 112 (from a landline phone within France and Monaco)

     France and Monaco – Pay call

    00 33 472 43 52 55

     Republic of Ireland – Freephone

    1 800 535 005 (from a landline phone within the Republic of Ireland)

     Republic of Ireland - Pay call

    0044 800 107 9058

     Serbia and Montenegro - Pay call

    99 33 472 43 52 55

     Azerbaijan, Belarus, Georgia,

     Russia, Ukraine – Pay call

    810 33 472 43 52 55

     Rest of Europe - Pay call

    00 33 472 43 52 55



    Postal address:

    Zurich Insurance plc
    Shurdington Road
    Cheltenham
    Gloucestershire
    GL51 4BF



    For Zurich policy numbers starting '32'

    Policy or cover changes     

    0800 026 1886

    Lines are open weekdays 8am - 6pm, Saturday 9am - 5pm, Sunday: CLOSED

    Renewals

    0800 056 4290

    Lines are open weekdays 8am - 6pm, Saturday 9am - 5pm, Sunday: CLOSED

    Reporting a claim or accident    

    0800 026 1846

    Replacing or repairing glass

    0800 400 641 (option 1)

    DAS Legal

    0800 026 1831



    Postal address:

    Zurich Insurance plc
    PO Box 446
    Cardiff
    CF10 5WA



    For distribution partnerships

    For businesses seeking an insurance partner

    All enquiries

    01489 864747

     

    For existing customers

    ex-Alliance & Leicester 

    Service & claims

    0800 026 1869

    ex-Bradford & Bingley

    Service & claims 

    0800 026 1799

    ex-Homeserve

    Service

    Claims

    0800 026 1891

    0800 026 1845

    Openwork

    Service & claims

    0800 026 1790



    For Zurich Private Clients (High net worth)

    All enquiries

     0800 302 9080


    Email addresses:

    Postal addresses:

    ZPC Underwriting
    PO Box 3586
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AH

    ZPC Claims
    PO Box 3587
    Interface Business Park
    Wooton Bassett
    Swindon 
    SN4 4AJ



    For broker enquiries

    All enquiries     

    0800 226677

  • Home insurance

    Remember to have your policy number or quote reference number to hand if you have one.

    New customers

    Home insurance quotes  

    0800 4080 977

    Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

    Existing customers

    For Zurich policy numbers starting 'ZP1'

    Renewals  

    0800 4080 977

    Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm


    Making a change
    If you are an existing customer, you can log in to your MyZurich account. Log in now to:

    • View or amend a saved quote online
    • View, download or print your policy details
    • Make a change to your policy
    • View your renewal

    Log in     Renew

    Don't have an account? If your policy number starts with the letters 'ZDM' you can register here

    Alternatively you can also call us.

    Home policy servicing  

    0800 408 0991

    Lines are open weekdays 9am - 6pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

    Home claims  

    0800 026 1751

    Optional add-ons:
    (your statement of insurance will show whether you have this cover)

    Legal Expenses

    0344 893 8164 (24 hour)

    Home Emergency Expenses  

    0344 493 2843 (24 hour)

    Personal Accident Cover

    0370 241 4539

    Garden Cover

    0800 026 1751 (24 hour)



    For Zurich policy numbers starting '32'

    Policy or cover changes  

    0800 026 1891

    Renewals

    0800 056 4291

    Claims

    0800 026 1845

    Law Club

    0800 026 1832

    Postal address:

    Zurich Insurance plc
    PO Box 446
    Cardiff
    CF10 5WA




    For Zurich policy numbers starting '12', '13', '14', '15' or '16' (containing 6 digits)

    Policy or cover changes and renewals  

    0800 092 7288

    Claims

    0800 026 1799

    Family legal expenses

    0800 026 1832




    For Zurich policy numbers starting '12' (containing 16 digits)

    Policy or cover changes and renewals  

    0800 026 1856

    Claims

    0800 026 1751




    For Zurich policy numbers starting '11'

    Policy or cover changes and renewals  

    0800 923 4205

    Claims

    0800 026 1761

    Family legal expenses

    0800 026 1850




    For Zurich policy numbers starting '100'

    Policy or cover changes and renewals  

    0800 923 4204

    Claims

    0800 026 1799



    For Zurich policy numbers starting '3'

    Policy or cover changes and renewals  

    0800 923 4204

    Claims

    0800 026 1799




    For Zurich policy numbers starting '4' or '5'

    Policy or cover changes and renewals  

    01962 892 180

    Claims

    0800 026 1799




    For distribution partnerships

    For businesses seeking an insurance partner

    All enquiries

    01489 864747

     

    For existing customers

    ex-Alliance & Leicester  

    Service & claims

    0800 026 1869

    ex-Bradford & Bingley

    Service & claims

    0800 026 1799

    ex-Homeserve

    Service

    claims

    0800 026 1891

    0800 026 1845

    Openwork

    Service & claims

    0800 026 1790




    For Zurich Private Clients (High net worth)

    All enquiries

     0800 302 9080

    email address: enquiries@zurichprivateclients.co.uk

    Postal addresses

    ZPC Underwriting
    PO Box 3586
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AH

    ZPC Claims
    PO Box 3587
    Interface Business Park
    Wooton Bassett
    Swindon 
    SN4 4AJ




    For broker enquiries

    All enquiries     

    0800 226677

  • Travel insurance

    Remember to have your policy number or quote number to hand if you have one.

    New customers

    Travel insurance quotes  

    0800 953 0567

    Lines are open weekdays 9am-5.30pm


    Existing customers

    Renewals  

    0800 953 0567

    Lines are open weekdays 9am-5.30pm


    Making a change

    Travel policy servicing  

    0800 953 0567

    Lines are open weekdays 9am-5.30pm


    Travel claims

    If calling from the UK

    Zurich Assist

    24 hour worldwide medical & emergency assistance service  

    01242 218 999

    Claims helpline

    Lines are open weekdays 8am-6pm, Saturday 9am-1pm

    0800 953 0569

    Legal expenses and advice

    0330 100 7891

    Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday

    If calling from abroad

    Zurich Assist

    24 hour worldwide medical & emergency assistance service  

    +44 1242 218 999

    Claims helpline

    Lines are open weekdays 8am-6pm, Saturday 9am-1pm

    +44 (0) 1242 218 921

    Legal expenses and advice

    +44 (0) 117 934 0510

    Advice about the law in England and Wales is available 24 hours, seven days a week. Legal advice for other countries (and for actual claims) is available 9am-5pm, Monday to Friday


    Postal Address

    Zurich Insurance plc
    Shurdington Road
    Cheltenham
    Gloucestershire
    GL51 4BF



    Business Travel Customer Medical & Security Assistance
    01489 868 888

  • Life insurance, Pensions and Investments

    General enquiries

    Phone our UK based team Monday to Friday 8.30am – 6.30pm and on Saturdays 9.30am – 12.30pm

    We may record or monitor calls for training and quality purposes.


    phone01793 514 514


    About to retire?

    If you are coming up to retirement or you want to know about your options at retirement, find out how to get in touch at My retirement’s Contact us.


    Need to make a claim?

    Please visit our Make a claim page.


    Want to update your details?

    Manage my life insurance
    Manage my pension
    Manage my investments


    Make a complaint

    We value the opportunity to investigate any concerns you may have about our products or services.

    Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

    If you need to make a complaint about Zurich's products or services then please follow the link below:

    Make a complaint

  • Zurich Corporate Pensions

    Information for administrators, employees and consultants

    When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.

    All enquiries

    0345 6000 283

    Existing customers     

    0800 030 4428

    Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England andWales). An answer phone operates outside these hours.

    Fax     

    0370 243 4804


    email: supportcentredc@uk.zurich.com


    Postal address:

    Zurich Corporate Pensions Support Centre
    PO Box 135
    Cheltenham
    Gloucestershire
    GL52 8ZP
    UK

  • Boat insurance from Navigators & General

    All enquiries

    01273 863 400

    New Customer Enquiry

    01273 863 420

    Existing Customer Enquiry     

    01273 863 430

    Make a Claim

    Monday to Friday 9am to 5pm

    01273 863 450

    Emergency Coastal only out of hours     

    02085 026 999

    Emergency Inland only out of hours

    01785 248 793

    Commercial Enquiries

    01273 863 460

    Broker Enquiries           

    01273 863 430

     

    General fax

    01273 863401

    Claims fax

    01273 863404



    email addresses:

    New & Existing Customers and Broker enquiries
    underwriting@navandgen.co.uk

    Make a claim
    claims@navandgen.co.uk

    Commercial enquiries
    commercial@navandgen.co.uk

    Website & other enquiries
    enquiries@navandgen.co.uk

    Postal address:

    Navigators & General
    Brighton 
    PO Box 3707 
    SN4 4AX

  • Charity insurance

    Insurance for charities & voluntary organisations

    Under £5m turnover     

    0800 917 9420

    Over £5m turnover

    0800 232 1901


  • Commercial & SME insurance

    Report a new claim

    0800 302 9055

    Repairing or replacing glass    

    0800 302 9055 (option 1 followed by option 1)

  • Risk management & engineering inspection services

    All enquiries

    0800 868 686

    Northern office

    0113 202 8770

    Central and Southern office     

    0800 432 0136


    email address: engineering@uk.zurich.com

    Postal address:

    Zurich Engineering
    126 Hagley Road 
    Edgbaston
    Birmingham 
    B16 9PF

  • Intermediaries

    Contact information for IFAs

    Life assurance, pensions and investments     

    0500 546 546


    Contact information for Brokers

    Building Guarantee

    01252 377 474

    Charities:

     Birmingham

    0121 697 8520

     Leeds

    0113 202 1922

     Manchester

    0161 952 8767

     Glasgow

    0113 202 1922

     Sutton

    0208 722 5641

     Bristol

    0117 917 1322

     Belfast

    028 9024 5222

    Construction:

     Birmingham

    0800 302 9061

     Leeds

    0800 302 9062

     Manchester

    0800 302 9062

     Sutton

    0207 617 4242

     London

    0207 617 4242

     Bristol

    0800 302 9061

     Belfast

    0289 055 8769

    Global Corporate

    0207 648 3200

    Home

    0800 868 686

    Motor

    0800 333 800

    Navigators & General     

    01273 863 400

    Package Business

    0800 302 9059

    Property investment:

     Birmingham

    0121 697 4411

     Leeds

    0800 868 686

     Manchester

    0800 904 7015

     Glasgow

    0800 868 686

     London

    020 7360 5469

     Bristol

    0800 868 686

     Belfast

    0289 055 8868

    Private Clients:

     New business

    01625 445 188

     Existing customers

    01625 445 149

    SME:

     Birmingham

    0800 868 686

     Leeds

    0800 868 686

     Manchester

    0800 868 686

     Glasgow

    0800 868 686

     Sutton

    020 8643 3355

     London

    0207 617 4242

     Bristol

    0800 868 686

     Belfast

    0800 868 686

    email addresses:

    Postal addresses:

    Building Guarantee

    Zurich Insurance Company
    Building Guarantee
    6 Southwood Crescent
    Farnborough
    Hampshire
    GU14 0NL

    Global Corporate

    Zurich Global Corporate
    70 Mark Lane
    London 
    EC3R 7NQ

    Navigators & General

    Navigators & General
    Brighton
    PO Box 3707
    SN4 4AX

    Private Clients

    Zurich Private Clients
    2nd Floor
    Sandfield House
    Water Lane
    Wilmslow
    Cheshire 
    SK9 5AR

  • Zurich Private Clients

    All enquiries

     0800 302 9080


    email: enquiries@zurichprivateclients.co.uk

    Postal addresses:

    ZPC Underwriting
    PO Box 3586
    Interface Business Park
    Wooton Bassett
    Swindon
    SN4 4AH

    ZPC Claims
    PO Box 3587
    Interface Business Park
    Wooton Bassett
    Swindon 
    SN4 4AJ

  • Zurich Municipal

    Public sector insurance and services

    New quotes     

    0800 335500


    Office directory

    Existing Customers

    You may wish to contact your Risk and Insurance Consultant

    Replacing and repairing glass    

    0800 026 1789 (option 1)

    Reporting a new claim

    0800 335500 » Zurich Municipal contacts

  • Zurich Building Guarantee

    Key contact details

    Zurich Insurance plc
    Building Guarantee
    Zurich House
    2 Gladiator Way
    Farnborough
    Hampshire
    GU14 6GB

    Customer Support Team: 01252 377474

    Claims Team: 01252 387 535

    Customer Support Email: building.guarantee@uk.zurich.com

    Claims Email: zmpropertyclaims@uk.zurich.com

  • Zurich Financial Lines

    Indemnity for solicitors, accountants and other professionals

    Enquiries     

    0800 026 1796

    Claims

    0800 232 1925


    Online contact form

    email: professionals@uk.zurich.com

  • Zurich Global Corporate UK

    For corporations with a turnover over £300m

    All enquiries

    020 7648 3200

    Existing customers     

    020 7648 3865

    Replacing or repairing glass  

    0800 302 9057 

    Motor Claims

    0800 026 1791 

    Casualty Claims

    0800 026 0184 


    Online contact form

    Postal address:

    Zurich Global Corporate
    70 Mark Lane
    London
    EC3R 7NQ

  • Zurich Global Corporate UK - Surety

    Tel     

    01625 527242

    Fax

    01625 549499


    Online contact form

    email: surety.bonds@uk.zurich.com

    Postal address:

    Zurich Surety
    Cypress House
    3 Grove Avenue
    Wilmslow
    Cheshire SK9 5EG

  • Zurich International Life

    All enquiries     

    01624 662 266

    Fax     

    01624 662 038

    email: helppoint.iom@zurich.com

    Postal address:

    Zurich International Life
    43-51 Athol Street 
    Douglas 
    Isle of Man 
    IM99 1EF
    British Isles

  • Zurich Bank International

    Relationship Banking team     

    01624 671 666

    Open 9am to 5pm (GMT) Monday to Friday.

    Fax     

    01624 627526


    email: relationship.banking@zurich.com

    Postal address:

    Zurich Bank International Limited
    PO Box 422 
    43-51 Athol Street 
    Douglas 
    Isle of Man 
    IM99 1ET
    British Isles

  • Marketing enquiries

    For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.

    Main switchboard     

    08000 966 233

  • Complaints

    If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

    General Insurance
    For car, home and business insurance

    Life Insurance
    For life insurance, pensions and investments

  • Press Office / Media Relations

    All enquiries     

    01489 561 528

FAQs

Car, home and travel insurance

For instant answers to your questions about Zurich do have a look at our FAQs, where you’ll find a wide range of answers on our services and policies.

How else can we help?

We value the opportunity to investigate any concerns you may have about our products or services.

Complaints

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

Life insurance, pensions & investments

General Insurance

For car, home and business insurance

Car and home insurance customers can also refer to the relevant policy document for complaints contact details and procedures:

Car

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