Zurich HelpPoint is the name we give to the wide range of services we deliver to you. It's all about us helping you provide your clients with solutions they can rely on.
One look at our service offer and we think you'll understand what we mean.
Our aim is to be the provider of choice in group risk by offering:
- The most appropriate cover possible, driven by the specific needs of the customer's organisation.
- Direct access to decision-makers including our experienced underwriters.
- Named individuals as your single, dedicated point-of-contact - including direct telephone numbers and e-mail addresses - to ensure our support is flexible, dependable and highly responsive.
- A commitment to delivering a fast, efficient and straightforward claims management service.
- To keep the interests of our customers at the heart of all we do by putting into practice the principles of the Treating Customers Fairly initiative.
- Ongoing development of new processes that will continue to help us improve the quality of our service.
- Always being accessible and 'easy to do business with'.
According to Sales Service and Perception Research*, Zurich excels in providing best-in-class servicing to Intermediaries, with an impressive score of 84.6 in their overall IFA Satisfaction Index, including the highest rating in three of the five key areas of satisfaction.
* Source: Dataquest Sales Service and Perception Research (Wave 17, January 2008).
Zurich Corporate Risk aims to follow this example with the same uncompromising service standards, including strong account management and the quality and speed of our response; to help us stand out in the market as a superior group risk insurer.
