ZGP24 services -employee information

Includes access to a:

  • Virtual GP
  • Physiotherapist
  • Dietitian

ZGP24 – Zurich's Virtual GP, physiotherapy and dietitian service

Accessing timely medical support can sometimes be a challenge and cause stress and worry, but with ZGP24, you can easily access clinical support when it’s needed.

This service, provided by Health Hero offers you and your family members and dependants living in the same household, unlimited access to book consultations with practicing NHS doctors and appropriate clinicians and at a time and day that suits you.

What does ZGP24 offer?

Virtual GP

Physiotherapy

Dietitian

Symptom checker

Virtual GP key features

Get fast, convenient access to support from a qualified GP, whenever it’s needed.

  • Book unlimited appointments at the touch of a button through the ZGP24 app or by calling the 24/7 customer service team
  • Appointments can provide advice, reassurance and (where appropriate) diagnosis from an experienced, practising NHS GP
  • Select a time and day that’s convenient
  • Choose a video or phone consultation
  • Choose a male or female doctor if there's preference
  • Arrange private prescriptions for collection from a pharmacy or chargeable delivery to any UK address
  • Arrange referral letters and fit notes, with no charge
  • A translation service is available in more than 200 languages
  • Get answers to any questions that might normally be asked to a GP

If you want to arrange a consultation for a dependant child who is under the age of 16, you or another parent/legal guardian must book their appointment and must also attend the consultation. 

Virtual GP case study: A 51-year-old woman with concerns about her medication

The situation

An employee was unsure how best to take her multiple medications, having been prescribed a second medication for an existing condition following an appointment with her own GP.

How the service helped

Unsure of what to do, but not wanting to trouble her NHS GP again so soon after her appointment, she used our Virtual GP service and within an hour, was able to discuss with a GP how best to take her different medication so that they worked safely and effectively together.

The outcome

The employee was happy with the information given and pleased that the service was on hand if she didn’t wish to trouble her NHS GP.

Physiotherapy support key features

Quick access to expert physiotherapy support.

  • Direct access to qualified physiotherapists
  • Support for muscle, joint and movement issues
  • Tailored exercise plans with clear guidance and follow-up
  • Video consultations from home
  • Access to up to 6 virtual sessions, subject to clinical appropriateness
  • Quick access with no waiting lists
  • Option to book with the same clinician up to 6 weeks in advance
  • Support focused on long-term improvements in movement and physical health

Physiotherapy support case study: A 54 year old woman struggling with knee pain 

The situation

An employee sought physiotherapy support for ongoing knee pain that had previously limited her ability to train and exercise. She had attended physiotherapy elsewhere in the past but experienced limited improvement.

How the service helped

Through a virtual consultation, the physiotherapist carried out a thorough assessment and created a personalised exercise programme tailored to their training routine. She was given clear guidance on how to resume activity safely and progressively.

The outcome

The employee reported significant improvement, with no recurring knee pain as she gradually returned to training. She continues to use the exercises as part of her regular warm-up and cooldown, and feels confident managing her condition long-term.

Dietitian key features

Personalised nutrition support to help support wellbeing.

  • Direct access to qualified dietitians
  • Practical, personalised nutrition advice
  • Support for digestive issues, fatigue, weight concerns and more
  • Phone or video consultations
  • No waiting lists or travel time
  • Flexible appointments at times that suit you
  • Support to feel healthier and more energised
  • Nutrition advice that supports long-term wellness

Dietitian case study: 25 year old man needing help to adopt healthier eating habits

The situation

An employee wanted support with weight management and building healthier eating habits that would fit around his lifestyle.

How the service helped

During his consultations, the dietitian provided practical, personalised advice and simplified nutrition guidance to make changes feel achievable. Ongoing encouragement and motivation helped him stay focused and confident.

The outcome

The employee has lost over a stone in weight so far and reports improved confidence and control over his eating habits. He continues to work with the dietitian as part of his long-term health goals.

Symptom checker

Get reliable healthcare guidance any time with this easy-to-use online tool.

Simply answer a few straightforward questions about your symptoms. Based on your responses, you’ll receive clear recommendations for the next steps, so you know exactly where to turn for care.

You can access the symptom checker through the Health Hero web app.

More information

You can read more case studies and find out more about the service in the guide below.

Accessing ZGP24 

You'll need to ask your employer for a unique code to access this service. Your employer will have been sent a welcome pack from HealthHero, which will contain the unique code you need.

Important details about ZGP24

ZGP24 is an additional service available to all customers. The ZGP24 service is provided by HealthHero. The service is not a replacement for your own GP. Although most patients will receive advice, reassurance and where appropriate, diagnosis, from HealthHero’s own doctors, if your symptoms require a physical examination or a repeat prescription, you may be referred to your own GP. 

This service is not part of the insurance contract and is non-contractual. It is not provided by Zurich and can be amended or withdrawn at any time. This service is free to access.