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Please select the type of business you want to contact from the list below.

Car insurance

Remember to have your policy number or quote reference number to hand if you have one.

New customers

Car insurance quotes

  0800 4080 977

  Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

Existing customers

► For Zurich policy numbers starting 'ZDM' ▼ For Zurich policy numbers starting 'ZDM'


Renewals

  0800 4080 977

  Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

Making a change
If you are an existing customer, you can log in to your MyZurich account. Log in now to:

  • View or amend a saved quote online
  • View, download or print your policy details
  • Make a change to your policy
  • View your renewal

Log in. Opens in a new window

Don't have an account?
If your policy number starts with the letters 'ZDM' you can register here

Alternatively you can also call us.

Car policy servicing

  0844 5710 290

  Lines are open weekdays 9am - 6pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm


Car claims

 Reporting a claim or accident in the UK

0845 308 0301

 Reporting a claim or accident in Europe     

0044 845 308 0301

 Replacing or repairing glass

0800 015 8050

 24 hours a day, 365 days a year

► Optional add-ons: ▼ Optional add-ons:

(your statement of insurance will show whether you have this cover)

 Uninsured loss recovery & legal expenses

0870 366 1542

 Personal Accident cover

0843 309 4507

 Excess Protect

0844 225 9680

 Hire car

0845 308 0301

 Motor Legal Helpline

0870 010 0961

 24 hours a day, 365 days a year

 Keycare

0845 303 4017

 UK emergency breakdown assistance

0800 015 9978

Breakdown cover in Europe:

 France and Monaco – Freephone

0800 290 112 (from a landline phone within France and Monaco)

 France and Monaco – Pay call

00 33 472 43 52 55

 Republic of Ireland – Freephone

1 800 535 005 (from a landline phone within the Republic of Ireland)

 Republic of Ireland - Pay call

0044 800 107 9058

 Serbia and Montenegro - Pay call

99 33 472 43 52 55

 Azerbaijan, Belarus, Georgia,
 Russia, Ukraine – Pay call

810 33 472 43 52 55

 Rest of Europe - Pay call

00 33 472 43 52 55


► Show postal address▼ Hide postal address

Zurich Insurance plc
Shurdington Road
Cheltenham
Gloucestershire
GL51 4BF


► For Zurich policy numbers starting '32' ▼ For Zurich policy numbers starting '32'

Policy or cover changes     

0870 902 1272

Lines are open weekdays 8am - 6pm, Saturday 9am - 5pm, Sunday: CLOSED

Renewals

0800 056 4290

Lines are open weekdays 8am - 6pm, Saturday 9am - 5pm, Sunday: CLOSED

Reporting a claim or accident    

0870 010 8899

Replacing or repairing glass

0800 400 641 (option 1)

DAS Legal

0870 010 0961


► Show postal address ▼ Hide postal address

Zurich Insurance plc
PO Box 446
Cardiff
CF10 5WA


► For distribution partnerships ▼ For distribution partnerships

For businesses seeking an insurance partner

All enquiries

01489 864747

 

For existing customers

ex-Alliance & Leicester
Service & claims

0870 333 3066

ex-Bradford & Bingley
Service & claims                                   

0845 723 4000

ex-Bristol & West
Quotes, service & claims

0870 010 4982

ex-Homeserve
Service
Claims

0870 902 1282
0870 010 8888

Openwork
Service & claims

0845 601 0869


► For Zurich Private Clients (High net worth) ▼ For Zurich Private Clients (High net worth)

All enquiries

 0845 305 0000

► Show email address ▼ Hide email address

► Show postal addresses ▼ Hide postal addresses

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ


► For broker enquiries ▼ For broker enquiries

All enquiries     

0870 241 8052

Home insurance

Remember to have your policy number or quote reference number to hand if you have one.

New customers

Home insurance quotes

  0800 4080 977

  Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

Existing customers

► For Zurich policy numbers starting 'ZP1' ▼ For Zurich policy numbers starting 'ZP1'


Renewals

  0800 4080 977

  Lines are open weekdays 9am - 8pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

Making a change
If you are an existing customer, you can log in to your MyZurich account. Log in now to:

  • View or amend a saved quote online
  • View, download or print your policy details
  • Make a change to your policy
  • View your renewal

Log in. Opens in a new window

Don't have an account?
If your policy number starts with the letters 'ZDM' you can register here

Alternatively you can also call us.

Home policy servicing

  0844 5710 290

  Lines are open weekdays 9am - 6pm, Saturday 9am - 5pm, Sunday 10am - 4pm, Bank Holiday Monday 9am - 5pm

 

Home claims:

 

 Make a claim

0845 300 2702

► Optional add-ons: ▼ Optional add-ons:

(your statement of insurance will show whether you have this cover)

 Legal Expenses

0844 893 8164 (24 hour)

 Home Emergency Expenses

0844 493 2843 (24 hour)

 Personal Accident Cover

0843 309 4507

 Garden Cover

0845 300 2702 (24 hour)


► For Zurich policy numbers starting '32' ▼ For Zurich policy numbers starting '32'



Policy or cover changes     

        0870 902 1282

Renewals

        0800 056 4291

Claims

        0870 010 8888

Family Legal Expenses - Law Club,
for renewals prior to October 2014

        0870 010 7654

Family Legal Expenses - DAS Legal Expenses Insurance Company Limited,
for renewals or new business date effective October 2014

        0844 893 9313

► Show postal address ▼ Hide postal address

Zurich Insurance plc
PO Box 446
Cardiff
CF10 5WA


► For Zurich policy numbers starting '12', '13', '14', '15' or '16' (containing 6 digits) ▼ For Zurich policy numbers starting '12', '13', '14', '15' or '16' (containing 6 digits)


Policy or cover changes and renewals     

        0800 092 7288

Claims

        0845 723 4000

Family Legal Expenses - Law Club,
for renewals prior to October 2014

        0870 010 7654

Family Legal Expenses - DAS Legal Expenses Insurance Company Limited,
for renewals or new business date effective October 2014

        0844 893 9313


► For Zurich policy numbers starting '12' (containing 16 digits)▼ For Zurich policy numbers starting '12' (containing 16 digits)


Policy or cover changes and renewals     

0870 333 0504

Claims

0845 300 2702


► For Zurich policy numbers starting '11' ▼ For Zurich policy numbers starting '11'


Policy or cover changes and renewals     

        0845 688 2582

Claims

        0845 300 4443

Family Legal Expenses - Law Club,
for renewals prior to October 2014

        0870 010 7654

Family Legal Expenses - DAS Legal Expenses Insurance Company Limited,
for renewals or new business date effective October 2014

        0844 893 9313


► For Zurich policy numbers starting '100'▼ For Zurich policy numbers starting '100'


Policy or cover changes and renewals     

0845 189 9004

Claims

0845 723 4000


► For Zurich policy numbers starting '3' ▼ For Zurich policy numbers starting '3'


Policy or cover changes and renewals     

0845 059 7711

Claims

0845 723 4000


► For Zurich policy numbers starting '4' or '5' ▼ For Zurich policy numbers starting '4' or '5'


Policy or cover changes and renewals     

01962 892 180

Claims

0845 723 4000


► For distribution partnerships▼ For distribution partnerships

For businesses seeking an insurance partner

All enquiries

01489 864747

 

For existing customers

ex-Alliance & Leicester
Service & claims

0870 333 3066

ex-Bradford & Bingley
Service & claims                                   

0845 723 4000

ex-Bristol & West
Quotes, service & claims

0870 010 4982

ex-Homeserve
Service
Claims

0870 902 1282
0870 010 8888

Openwork
Service & claims

0845 601 0869


► For Zurich Private Clients (High net worth) ▼ For Zurich Private Clients (High net worth)

All enquiries

 0845 305 0000

► Show email address▼ Hide email address

► Show postal addresses ▼ Hide postal addresses

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ


► For broker enquiries ▼ For broker enquiries

All enquiries     

0870 241 8052

Life insurance, pensions & investments

New customers

General enquiries:

01793 514 514

Lines are open Monday to Friday 8:30am - 6:30pm and Saturdays 9.30am - 12.30pm

Existing customers

Need to make a claim?

Information about how to get in touch with us and what information you'll need is detailed here.

 

Need to update your details or see how your funds are performing?

Manage my life insurance

Manage my pension

Manage my investment

 

Have a question about your plan?

You can call us directly.
Before you call, check your plan number to see whether it is administered in our Swindon or Cheltenham office and then call the number below.

That way we'll be able to put you through to the right department, saving you time.

Not sure if your plan is administered in our Swindon or Cheltenham office?

All our lines are open Monday to Friday 8.00am - 6.30pm and on Saturday 9.30am - 12.30pm, excluding Bank holidays. We may record or monitor calls for training and quality purposes.

 

► For plans administered in Swindon ▼ For plans administered in Swindon

If you've got any questions about your plan, just send us an email - we'll email or call you back with an answer or, if we need to, chat through your questions further.

Personal
pension

0870 241 6950

Executive
pensions

0870 243 0902

Group
personal pension

0870 243 0886

Life insurance

0870 241 6945

Investments

0870 241 6945

Address:

Zurich Assurance Ltd
Tri Centre One
New Bridge Square
Swindon
SN1 1HN

► For plans administered in Cheltenham ▼ For plans administered in Cheltenham

All enquiries:

0870 514 3624

Address:

Zurich Assurance Ltd
The Grange
Bishops Cleeve
Cheltenham
GL52 8XX

► For Sterling Investments ▼ For Sterling Investments

All enquiries

0870 909 6010

Fax

0870 909 6080

Email

info@sterling-assurance.co.uk

Lines are open Monday to Friday 8:00am - 6:00pm, excluding Bank Holidays

Address:

Sterling Centre
PO Box 461
Bishops Cleeve
Cheltenham
GL52 8ZN

Zurich Corporate Pensions

Information for administrators, employees and consultants
When calling or emailing the support centre, please provide your policy number, national insurance number and date of birth.

All enquiries

0870 9012 772

Existing customers     

0800 030 4428

Lines are open 8am to 5.30pm (Monday to Friday) except Bank Holidays and Public Holidays (as defined in England and Wales). An answer phone operates outside these hours.

Fax     

0870 243 4804

► Show email address▼ Hide email address

► Show postal address▼ Hide postal address

Zurich Corporate Pensions Support Centre
PO Box 135
Cheltenham
Gloucestershire
GL52 8ZP
UK

Boat insurance from Navigators & General

All enquiries

01273 863 400

New Customer Enquiry

01273 863 420

Existing Customer Enquiry     

01273 863 430

Make a Claim

Monday to Friday 9am to 5pm

01273 863 450

Emergency Coastal only out of hours     

02085 026 999

Emergency Inland only out of hours

01785 248 793

Commercial Enquiries

01273 863 460

Broker Enquiries           

01273 863 430

 

General fax

01273 863401

Claims fax

01273 863404


►Show email addresses▼ Hide email addresses

New & Existing Customers and Broker enquiries
underwriting@navandgen.co.uk

Make a claim
claims@navandgen.co.uk

Commercial enquiries
commercial@navandgen.co.uk

Website & other enquiries
enquiries@navandgen.co.uk

► Show postal address▼ Hide postal address

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Charity insurance

Insurance for charities & voluntary organisations

All enquiries     

0845 600 3184

Commercial and SME insurance

Report a new claim

08453 002 055

Repairing or replacing glass    

08453 002 055 (option 1 followed by option 1)

Risk management and engineering inspection services

All enquiries

0121 456 1311

Northern office

0113 202 8770

Central and Southern office     

0845 601 7039

► Show email address▼ Hide email address

► Show postal address▼ Hide postal address

Zurich Engineering
126 Hagley Road
Edgbaston
Birmingham
B16 9PF

Intermediaries

Contact information for IFAs

Life assurance, pensions and investments     

0500 546 546

Contact information for Brokers

Building Guarantee

01252 377 474

Charities:

 Birmingham

0121 697 8520

 Leeds

0113 202 1922

 Manchester

0161 952 8767

 Glasgow

0113 202 1922

 Sutton

0208 722 5641

 Bristol

0117 917 1322

 Belfast

028 9024 5222

Construction:

 Birmingham

0870 010 2863

 Leeds

0870 010 8806

 Manchester

0870 010 8806

 Glasgow

0870 010 8584

 Sutton

0207 617 4242

 London

0207 617 4242

 Bristol

0870 010 2863

 Belfast

0870 010 8584

Global Corporate

0207 648 3200

Home

0800 868 686

Motor

0800 333 800

Navigators & General     

01273 863 400

Package Business

08453 012 123

Property investment:

 Birmingham

0121 697 4411

 Leeds

0113 243 3171

 Manchester

0845 300 6376

 Glasgow

0141 248 2525

 Sutton

0845 300 6390

 London

020 7360 5469

 Bristol

0117 929 1031

 Belfast

0289 055 8868

Private Clients:

 New business

01625 445 188

 Existing customers

01625 445 149

SME:

 Birmingham

0121 456 1999

 Leeds

0113 243 3171

 Manchester

0161 832 5779

 Glasgow

0141 248 2525

 Sutton

020 8643 3355

 London

0207 617 4242

 Bristol

0117 929 1031

 Belfast

028 902 45222

► Show email addresses▼ Hide email addresses

► Show postal addresses▼ Hide postal addresses

Building Guarantee

Zurich Insurance Company
Building Guarantee
6 Southwood Crescent
Farnborough
Hampshire
GU14 0NL

Global Corporate

Zurich Global Corporate
London Underwriting Centre
3 Minster Court
Mincing Lance
London
EC3R 7DD

Navigators & General

Navigators & General
Brighton
PO Box 3707
SN4 4AX

Private Clients

Zurich Private Clients
2nd Floor
Sandfield House
Water Lane
Wilmslow
Cheshire
SK9 5AR

Zurich Private Clients

All enquiries

 0845 305 0000

► Show email address▼ Hide email address

► Show postal addresses▼ Hide postal addresses

ZPC Underwriting
PO Box 3586
Interface Business Park
Wooton Bassett
Swindon
SN4 4AH

ZPC Claims
PO Box 3587
Interface Business Park
Wooton Bassett
Swindon
SN4 4AJ

Zurich Municipal

Public sector insurance and services

New quotes     

0845 725 4910

» Online contact form

» Office directory


Existing Customers

You may wish to contact your Risk and Insurance Consultant

Replacing and repairing glass    

0845 600 2459 (option 1)

Reporting a new claim

» Zurich Municipal contacts

Zurich Building Guarantee

All enquiries     

01252 377474

Zurich Financial Lines

Indemnity for solicitors, accountants and other professionals

Enquiries     

0845 606 3322

Claims

0845 319 0092

» Online contact form

► Show email address▼ Hide email address

Zurich Global Corporate UK

For corporations with a turnover over £300m

All enquiries

020 7648 3200

Existing customers     

020 7648 3865

Replacing or repairing glass  

0845 300 3289 

Motor Claims

0845 602 3140 

Casualty Claims

01489 868 901 

» Online contact form

► Show postal address▼ Hide postal address

Zurich Global Corporate
London Underwriting Centre
3 Minster Court
Mincing Lane
London
EC3R 7DD

Zurich Global Corporate UK, Surety

Tel     

01625 527242

Fax

01625 549499

» Online contact form

► Show email address▼ Hide email address

► Show postal address▼ Hide postal address

Zurich Surety
Cypress House
3 Grove Avenue
Wilmslow
Cheshire SK9 5EG

Zurich International Life

All enquiries     

01624 662 266

Fax     

01624 662 038

► Show email address▼ Hide email address

► Show postal address▼ Hide postal address

Zurich International Life
43-51 Athol Street
Douglas
Isle of Man
IM99 1EF
British Isles

Zurich Bank International

Relationship Banking team     

01624 671 666

Open 9am to 5pm (GMT) Monday to Friday.

Fax     

01624 627526

► Show email address▼ Hide email address

► Show postal address▼ Hide postal address

Zurich Bank International Limited
PO Box 422
43-51 Athol Street
Douglas
Isle of Man
IM99 1ET
British Isles

Marketing enquiries

For marketing enquiries please use our main switchboard and they will be able to direct you to the area of the business you need.

Main switchboard     

08000 966 233

Complaints

If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

» General Insurance
For car, home and business insurance

» Life Insurance
For life insurance, pensions and investments

Press Office / Media Relations

All enquiries     

01489 561 528

Unsure of the business area that you need?

Please use the number or email below.
 

Phone: 08000 966 233 or 01793 511 227
Email address: uk.webmaster@uk.zurich.com

 

Communication may be recorded or monitored to improve our service and for security and regulatory purposes.

 

 

Our office locations

Location maps and directions to our UK offices.

» Birmingham

» Fareham

» Swindon

» Other UK locations

FAQs

Car & home insurance

For instant answers to your questions about Zurich do have a look at our FAQs, where you’ll find a wide range of answers on our services and policies.

» Car insurance FAQs

» Home insurance FAQs

How else can we help?

We value the opportunity to investigate any concerns you may have about our products or services.

Complaints

Although we aim to provide you with a high standard of service there may be times when you feel you have not received the service you expect from us.

If you need to make a complaint about Zurich's products or services then please select the area you wish to complain about from the options below.

» Life insurance, pensions & investments

» General Insurance
For car, home and business insurance

Car and home insurance customers can also refer to the relevant policy document for complaints contact details and procedures.