Paying for your policy

Pay Your Broker

Arrange for payment to your Broker, who will then pay Zurich on their regular monthly account for all their clients.

Pay Zurich

Zurich offer a monthly instalment plan, which makes it easy to budget and helps businesses with their cashflow.

To find out more about how this works, and the guarantee which we and the banks provide:

Complete a Direct Debit Instruction form    (PDF: 11KB / 1 Page)

What happens after you have completed the online instruction?

• Your details will be transmitted electronically to your bank.
• At least ten working days before we intend to debit your account we will issue an advance notice.
• The advance notice will confirm the bank details you provided, your direct debit payment schedule and the interest rate that is applicable to you.
• Any future amendments to your banking details or direct debit contract can be complete with a quick telephone call.

What happens at renewal?

• If you wish to continue paying by Direct Debit no further actions is required.
• If you wish to pay your Broker direct then you will need to cancel your direct debit instruction at your bank, quoting your policy number as the reference number.
• If you wish to pay your renewal premium by credit/debit card contact your Zurich branch, details of which are on your policy documents.

What happens if I change my Bank details?

• If you wish to amend your bank details please can you ring your Zurich branch as soon a possible with the new details to prevent any payment going to the incorrect bank account.
• Alternatively you can print and complete the Direct Debit Instruction and send it to your Zurich Branch.

What happens if there are mid term changes to the policy, which result in additional or return premiums?

• You need do nothing, at least five working days before we intend to debit your account we will issue an amended advance notice given you details of your new payment schedule.

What happens if my bank does not make my payments on time?

• If for any reason your bank does not make your payments, we will issue a letter giving you fourteen days to pay the missed instalment.

If I cancel or do not wish to renew my policy what should I do?

• If you wish to cancel your policy you will need to contact your Insurance broker giving details of the date you wish to cancel the policy, you will also be required to return any Motor Certificate.
• If you wish to cancel the Direct Debit, you will need to contact your bank, building society or Zurich to cancel the direct debit instruction.  Written confirmation may be required.
• If you do not wish to renew your policy you will need to return you renewal document to your broker.  You will also need to cancel your direct debit instruction at your bank or building society.

How do I apply to pay by Direct Debit?

First you need to answer a couple of questions:

Are you the Bank Account holder or an authorised signatory on the account?

• If the answer is no, please print the online Direct Debit Instruction and arrange for the authorised signatory to complete and sign the instruction.
  If the answer is yes, please proceed to the next question.

Is more than one signature required on the account to authorise debits?

• If the answer is yes, please print the online Direct Debit Instruction and arrange for two authorised signatories to complete and sign the instruction.
• If the answer is no, we can take your bank account details and set up your instalment plan over the phone - just call us.

When you call we will ask you for the following:

• The Account Name
• Bank Sort Code
• Account Number
• Are you a Limited Company?
• Policy Number 

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