Select the relevant number to make a claim or to seek assistance below.

For customers to make a claim	01204 600311
For landlords to seek legal expenses	0117 927 1843 (please quote reference TS3/4782549) Lines open 24/7
For customers to seek emergency assistance	01204 600311

If your customer's claim is covered we will appoint the legal representative in their name and on their behalf. It is important that they do not appoint a solicitor themselves.

• We can arrange for an appropriate registered tradesman to visit.
• Your customer will have to pay any call out charge for the work but if the loss or damage is covered by their policy they can submit a claim for reimbursement (subject to any policy excess).
• Tradesman sent out have no authority to advise on what is and what is not covered by your customer’s policy.
• Your customer must comply with the claim procedures contained in the policy wording, and the policy conditions.
• Your customer must report any loss, theft or malicious damage to the police immediately and obtain a crime reference number.