Select the relevant number for your customer to make a claim or to seek
assistance below.

For claims and emergency assistance	01204 600 311
For legal expenses	0870 010 9071 (Customer must quote reference 36406 and advise that they are a Zurich Home Solutions Advantage policyholder)

• If necessary we can arrange for a suitable registered tradesman to visit. Your customer must pay any call out charge and for the work, but if the loss or damage is covered by their policy they can submit a claim for reimbursement (subject to any policy excess).
• Your customer must not appoint a solicitor themselves.
• If your customer has already seen a solicitor before we have accepted their claim, we will not pay any fees or other expenses that they have incurred.
• If your customer's claim is covered, we will appoint the legal representative that we have agreed to in their name and on their behalf and will only start to cover the costs from the time we have accepted the claim and appointed the legal representative.
• If we have agreed to appoint a legal representative that your customer has chosen, your customer must pay the £250 excess by cheque made out to Lawclub Legal Protection. We will not appoint the legal representative until they have paid the excess.