Claims Commercial Lines
Our claims service - key facts and benefits
Key facts about our claims service are listed below and more detailed information is available for you to browse via the left-hand navigational links.
- One telephone numbers is all you need when reporting a claim:
08453 002 055
- Our claims service is available 24 hours a day, 7 days a week.
- All of our claims handlers have knowledge of every type of claim to ensure your experience of the process from notification to settlement is helpful and prompt.
- There are no claims forms to complete.
- We can take all the details over the phone.
- We keep you well informed about the claim and when developments occur.
All these benefits mean minimum disruption to you.
Information to support you
Our How to claim leaflet (PDF: 80 KB / 2 pages) covers everything that customers need to know when making a claim.
Follow this link for a downloadable claims pack (PDF: 170 KB / 11 pages) containing the information you need to notify us of any type of commercial claim including:
- details on how to claim
- how the service works
- what that means for you.
We don't just want to settle your claim...
We don't just want to settle your claim, we want to minimise the disruption and impact an incident and resulting claim has on you, your business and your people.
Working with customers and brokers is highly important to us to ensure that everyone involved in the claims process is kept informed of progress at key stages, the costs are contained and that claims settlements are equitable and timely.
