Claims

As a market leading insurer, Zurich works hard to provide you with a superior claims service, to make the claims experience as simple as possible for you.

Our claims service - key facts and benefits

• Our claims service is available 24 hours a day, 7 days a week.
•  All of our claims handlers have knowledge of every type of claim to ensure your experience of the process from notification to settlement is helpful and prompt.
• There are no claims forms for the majority of incidents.
• We can take all the details over the phone.
• We keep you well informed about the claim and when developments occur.
• All these benefits mean minimum disruption to you.

We don't just want to settle the claim...

We don't just want to settle the claim, we want to minimise the disruption and impact an incident and resulting claim has on your customer.

Working with customers and brokers is highly important to us to ensure that everyone involved in the claims process is kept informed of progress at key stages, the costs are contained and that claims settlements are equitable and timely.