Your claim

The following information is for guidance only. 

If you believe you have a claim, please check your Policy, Final/Insurance Certificate, Schedule and Homeowner's Guide first. The Guide looks at some common problems you may find and indicates whether it is likely to be included in the warranty cover. You will need to check your Policy and Insurance Certificate to see what excess and conditions may apply.

Claim Form 

Get on Board Homeowner's Guide (White) 2006-2008

What to expect from Zurich Building Guarantee when you submit a claim. 

There are two parts to your policy:

1.  Developer's Guarantee/Warranty Period (DGP/DWP) Claims.

The first two years for newbuild and one year for conversions of policy cover is known either as the Developer's Guarantee Period (DGP) or Developer's Warranty Period (DWP).  Any construction defects that have caused physical damage identified within this period should be reported, in writing, to the developer named on your Insurance Certificate.  The developer has an obligation during this period to attend to valid claims. We will only become involved where the developer fails to rectify the problems, unjustifiably refuses, or becomes insolvent, bankrupt or is in liquidation.

2. Insurance Period (IP) claims.

Once the DGP or DWP expires, the remaining period of the policy is known as the Insurance Period.  Claims made during the IP should be submitted directly to Zurich Insurance Building Guarantee.  We will always advise the developer of any claims reported during the IP. During the IP, Policy cover is restricted to Major Damage only.

Claims can be contacted on

Tel 01252 387 535

Fax 0845 600 0083

Email zmpropertyclaims@uk.zurich.com

Claim Form